Shipping & Returns


  • Orders received on a Sunday or a Monday ship on the next business day. For business hours & directions to our store, please visit
  • Orders are shipped via Canada Post. Orders shipped within British Columbia arrive in 1 to 3 business days. Canada Wide shipments may take 10 to 14 business days to arrive.


  • Items are refundable within 30 days with receipt and in original packaging.
  • Worn or modified items are not refundable. Certain exceptions apply. Contact store for details.
  • A $25.00 restocking fee applies to damaged packaging. Please ensure not to attach or tape up original packaging.
  • Clearance and sale items are non-refundable and non-exchangeable.

Return Address

Foot Solutions
2620 West Broadway
Vancouver, BC V6K 2G3

Frequently Asked Questions

1.1 Do you offer free return shipping?

Not at this time. You may drop off return product to our location on West Broadway free of charge.

1.2 How do you handle product exchanges?

Products may be exchanged in store or by postal mail within 30 days from date of purchase. Return shipping charges are incurred by the purchaser. However, we will cover shipping on exchange product.

Need more help in your decision making process, please contact us via phone, check our Shoe Fitting Help Page or book a complimentary virtual foot consultation with one of our pedorthists.

1.3 What's the return shipping address?

Please ship your returns to:

Foot Solutions
2620 West Broadway
Vancouver, BC V6K 2G3

1.4 Who can I contact regarding my shipment or return questions?

To contact a Foot Solutions staff member please call (604) 267-7463 Tuesday to Friday between the hours of 10am-6pm and Saturdays from 11am to 5pm to have your questions answered.